Thank you for your review.
We are sorry to hear that you are having issues installing the vanity unit and basin.
I have reached out to you in a separate email to request further information and to gain a better understanding of what is causing the issue, and we hope to hear back from you soon.
Kind Regards,
James S
“Purchased from website at a reduced price but then order cancelled because it was a glitch on the website. Still waiting for a refund. Avoid this company”
Thank you for your review.
We apologise for your issues when placing the order through the website.
I can confirm that the order has now been returned to us and a refund was issued for you this morning.
The funds will now be back in your account within 3 to 5 working days.
We have also reached out to you in a separate email to discuss this further with you and hope to hear back from you soon.
Kind Regards,
“It's rather disappointing to receive an email asking for a review of an item you haven't delivered yet. You've said sorry it's delayed but you haven't said when it will arrive.”
Thank you for your review.
We apologise for the delay in receiving your order.
DHL has advised that the order will be delivered to you tomorrow on the 6th of January. I have also refunded your delivery fee due to the inconvenience.
We have reached out to you in a separate email to confirm this as well.
Kind Regards,
James S
“Unfortunately, we unpacked the cabinet and stood it on the floor of the bathroom as we lifted it up the corner of the mirror fell off. We don't know whether it was done in transit or not.
Thanks”
Thank you for your review.
We are sorry to hear that the mirror cabinet was not received in perfect condition.
I have reached out to you via email in order to gain a better understanding of the issue and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We apologise for the delay in receiving your order. I can see that it has now been delivered by DHL on the 29th.
We have also refunded your delivery fee as a goodwill gesture due to the delay.
Kind Regards,
James S
“I would love to provide a review but still not received goods. It was due to be delivered on 16th December still waiting!
Cannot get any sense from DHL bitterly frustrated as I need tomorrow latest as contractors due to finish bathroom”
