Thank you for your review.
We are happy to hear that the order arrived in good time.
I can see that the review is 3 stars so if there were any issues please let us know by contacting us at customer.service@bathroommountain.co.uk
Kind Regards,
James S
“Radiator arrived on a small pallet. Dropped kerbside on a main road in the pouring rain. Delivery driver refused point blantk in assisting in moving it 3 feet, out of the rain. Advised customer service of this and got dismissive reply. Wouldn't use again and wouldn't recommend either.”
Thank you for speaking with me today when I called.
Please accept our apologies for any inconvenience this may be causing.
We apologise for the delay; we are looking into this with our courier to understand why the item has yet to be delivered.
In the meantime, we are issuing a further replacement.
Kind Regards, Gina.
Posted 2 years ago
We can now confirm that the product arrived on the due date.
Thank you for making us aware that your builders located the item.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards, Gina
“Disappointed that I made an order of a large sum of money and having to return a small costed item but being told to arrange and pay for the return postage myself.”
Here at Bathroom Mountain, we do not operate a Collection Service. Our 3rd party couriers are contracted for delivery only. We apologise for any inconvenience caused.
I have contacted you via email to discuss the matter further to offer an alternative solution.
We hope to hear from you soon.
Kind Regards, Gina
