“Each time we use meet and greet the staff have been friendly but the last time on our arrival back the chap who brought our car back had to wait for us for maybe 5 minutes and it was raining he was very abrupt . As I greeted him he said nothing except got your receipt handed me my key and walked off not a word .if it happens again I won’t use them again”
“They parked my car for £140 on a earth bank, damaged it, gave it back scratched and then had a argument between agent about it being too dark to check. They speeded driving it and drove it without a seatbelt. All in all, not the best to say the least.
Also it seemed it was the guys first day on collection and didn't know what to do.”
“Always had a good experience - have used the meet and greet service a number of times across different airports - service is very good and booking is very easy. I appreciated the driver telling me about the new process for paying for the Stansted entry/exit.”
“Extremely efficient process when dropping off my car at Stansted's Drop Off point in front of the main entrance. Dispite it being 4am the guy was cheerful and very friendly. But then came the issue. While on holiday I had an email to say my Credit Card had been charged with the £7 drop off fee - I have an account for the ANPR with Stansted as I regulary drop off/ pick up my partner. On contacting the helpdesk they said to speak to the team when picking up my car. Again the service was exlempary, no waiting around and a another happy guy. However within days of being home, another £7 was taken from my Card. Called again and send around in a loop; HQ saying its the local office and the local office saying its HQ. One comment did annoy me "we dont expect customers to have an account with Stansted Parking". Either way, account or not the £14 drop off fees would need to be paid and it appears they have no way of overriding this. This has now turned out to be more expensove than Stansted's own Meet & Greet which bypasses the drop off point. Could have been a 5* service if this was either made clear in on the website or conformation email.”
