“We have used APH at Gatwick for years so was the obvious choice at Stanted. BAD CHOICE. Not easy to find, Car park was a rough gravel, rubble, sea of mud and puddles. Had to carry cases in arms to mini bus due to mud and water on ground. Returned evening time in the dark, car was parked in the pitch black car park in loads of mud, had to us torch on phone to find it and avoid puddles and mud. When I opened the drivers door, what was a black mat is now thick brown mud. Car had been cleaned inside and out 2 days before taking to airport. When i said to one of the men this is nothing like the standard of APH car park at Gatwick, he replied this is nothing to do with APH, they are just a booking agent here. If that is the case I cant believe that APH would put their name or get involved with this Micky Mouse outfit. Certainly not worth the money we paid for this appauling car park.”
Hi Mr Gilbert
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We’re particularly disappointed to read that the condition of the car park and the difficulty locating your vehicle on return fell well below the standards you have come to expect from using APH at Gatwick over the years. The issues you’ve described with the ground conditions, mud and lighting are certainly not the level of service we want or expect with bookings made through us.
While this car park is operated by a third-party provider, it is still one of the services we offer to our customers, so your comments are taken very seriously. We will be passing this feedback directly to the operator so the concerns around the surface conditions, lighting and overall presentation of the site can be addressed.
We do appreciate your loyalty to APH and are sorry that this experience at Stansted did not reflect the standard you’ve previously enjoyed with us.
Best Regards
The APH Team
“Other than that car park being full of puddles I couldn't fault this service. Friendly humorous team, fast service, easy to navigate and quick responses.”
“Courteous, organised, clean and efficient. Honestly, won’t use any other from now on. We used Stansted but will definitely try out Gatwick in the summer.”
