“Let's be honest, the surface in the park isn't the best but it is just a car park. The organisation and service was excellent. I was at airport security within 10 minutes of arriving at the park and I was back at the car within 10 minutes of clearing customs.”
“Welcomed at site entrance. Guys in office very pleasant and efficient. Transferred immediately by bus to airport. Upon returning we rang the number provided and the bus picked us up within minutes.
Overall was a pleasant and stress free experience. Have used previously and will use again. Thanks”
“Signage on approach very poor, signage in car park also very poor, car park an absolute disgrace with large pot holes everywhere, mini bus tatty and grubby. Only saving grace were friendly and helpful staff. I have used Gatwick APH for years which is 100% better in every way and unless this facility is dramatically improved I will not be using it again”
Hi Mrs Waughman
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience at this car park fell short of expectations, particularly regarding the signage, ground conditions and the condition of the transfer vehicle. This is certainly not the standard we want associated with services offered through APH.
We do appreciate your positive comments about the staff, and we’re pleased to hear they were friendly and helpful during your visit.
Your feedback about the signage, potholes and overall presentation of the site has been noted and will be passed directly to the car park operator so these issues can be reviewed and improved. We understand your comparison with the APH Gatwick car park, and we’re sorry that this location did not provide the same level of experience you’ve come to expect from us.
Best Regards,
The APH Team
“Staff and service excellent however car park surface a very muddy mess with lots of pot holes. For that reason unable to give 5* Advise to other users would be to bring additional floor coverings for your car matts. Whilst staff obviously very respectful, doesn't stop you tramping grey mud into your own car.”
“We have used APH at Gatwick for years so was the obvious choice at Stanted. BAD CHOICE. Not easy to find, Car park was a rough gravel, rubble, sea of mud and puddles. Had to carry cases in arms to mini bus due to mud and water on ground. Returned evening time in the dark, car was parked in the pitch black car park in loads of mud, had to us torch on phone to find it and avoid puddles and mud. When I opened the drivers door, what was a black mat is now thick brown mud. Car had been cleaned inside and out 2 days before taking to airport. When i said to one of the men this is nothing like the standard of APH car park at Gatwick, he replied this is nothing to do with APH, they are just a booking agent here. If that is the case I cant believe that APH would put their name or get involved with this Micky Mouse outfit. Certainly not worth the money we paid for this appauling car park.”
Hi Mr Gilbert
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We’re particularly disappointed to read that the condition of the car park and the difficulty locating your vehicle on return fell well below the standards you have come to expect from using APH at Gatwick over the years. The issues you’ve described with the ground conditions, mud and lighting are certainly not the level of service we want or expect with bookings made through us.
While this car park is operated by a third-party provider, it is still one of the services we offer to our customers, so your comments are taken very seriously. We will be passing this feedback directly to the operator so the concerns around the surface conditions, lighting and overall presentation of the site can be addressed.
We do appreciate your loyalty to APH and are sorry that this experience at Stansted did not reflect the standard you’ve previously enjoyed with us.
Best Regards
The APH Team
