“On our return at around 9.45pm on a Sunday night, we had to wait almost an hour before our car was returned to us! The reason given was because of the political situation in the Middle East. What the hell that would have to do with Manchester Airport parking on a Sunday night is beyond me. We were furious! I raised a complaint with them and we have yet to receive any kind of response. Do not use M&G T2 if you want a quick get away after you return from your holiday!”
Dear Mr. Mcdonald,
Thank you for your feedback.
Due to the ongoing situation in the Middle East, the airport has been experiencing higher than usual volumes, which has unfortunately impacted service levels.
That said, we are very sorry that you experienced such a long wait for your vehicle on return. We completely understand how frustrating this must have been after your journey.
Please be assured that your feedback will be shared with the service provider to help improve their service going forward.
Kind regards,
The APH team
“Excellent team at Manchester, helped us as this was our first time using them. Given all the information we needed and clear instructions for our return. Will definitely be using again”
“Arrival proceedure good, the problem seems to be on collection. Used Meet & Greet in November, on collection wrong location given, took half an hour to sort it out.
Arrived back to collect car 15th March 2300hrs. Told car not been delivered and couldn't advise how long it would be. Left phone number with reception as they said we would be contacted so went for a coffee. After 30 mins went back only to be told " yeh, it's here." When asked why they hadn't contacted me I was told the message hadn't been passed on.
Not what you want after a near 6 hour flight approachin midnight.
Prior to the last 2 incidents the service given was OK”
Dear Mr Bennett,
Thank you for taking the time to share your feedback regarding your recent experience at Manchester Airport Meet & Greet T2.
We sincerely apologise for the issues you experienced during vehicle collection. We understand how frustrating it must have been to return after a long flight and face delays due to miscommunication about your car’s location. This is not the standard of service we aim to provide, and we are sorry for the inconvenience caused.
Your feedback has been passed on to the Meet & Greet team to ensure communication and handover procedures are reviewed, so that similar issues can be avoided in the future.
We are pleased to hear that your earlier experiences were positive, and we hope you will consider using APH services again, giving us the opportunity to provide the smooth, reliable experience you expect.
Kind regards,
The APH team
“Slight mixup with the directions to enter the car park (went through the normal drop off first time round) but the staff were helpful, took my reg in case of being charged - perhaps the instructions could be reviewed. Very smooth process both at drop off and pick up. Not the cheapest parking option but possibly the easiest and most convenient. Will definitely consider next time flying from Manchester”
