“Communication could be improved on where to go for key drop. Car wasn't in the area specified on tag on return which meant us searching the carpark endlessly for our car and no staff nearby to ask. I would recommend as despite this negative experience this time it has usually been ok”
“Excellent service from start to finish. Clear instructions with humans on hand if you needed reassurance or guidance at all times. Always use this company. Thank you”
“Really good service overall.
Unfortunately the signage at the airport is set up make you go through the drop off and incur charges or a fine. Nothing to do with APH, but needs addressing.”
“Car park not easy to find as signs at Manchester airport are rubbish. Once at the car park everything straightforward, easy to check in. Once at the return easy to find locker with key and reasonably easy to find car. Only downside is car park quite narrow and they park head on in spaces so a real nightmare to reverse out of the space, would be much more helpful if they reversed into the allotted space.”
“I didn't go away because of the war, no refund from APH, no explanation why I have not received a refund despite my numerous emails ....... still waiting for a reply as to why I have not received a refund approximately £140 lost through no fault of my own.
I go away 2-3 times a year and use this service all the time but never again until I receive my refund. What a rip off”
Dear Mr Briggs,
Thank you for your review, and we are very sorry to hear about your experience.
Please accept our sincere apologies for the delay in responding to your enquiry. We understand how frustrating this must have been, especially given the circumstances around your cancelled trip.
We can confirm that we have now responded to your email directly. In addition, we have contacted Manchester Airport to review your case, and we are currently awaiting their response. As soon as we receive an update, we will be in touch.
We truly value your continued custom and are sorry for the inconvenience caused. Thank you for your patience while we work to resolve this matter.
Kind regards,
The APH team
“Meet & Greet is ideal for parking your car for Terminal 2 no problem.
But we had problems finding the meet & greet from the roundabout, needs to be a bigger sign up before you approach it. All we could see was Drop & go and end up with a fine for driving straight through.”
