“First time I had used the Meet and Greet at Manchester Airport and was pleasantly suprised. The drop off went fine once I realised how the terminals worked, although there were helpful staff even at three oclock in the morning. On our return, despite the fact I couldn't find my parking slip.. my fault... the staff located my keys and the car was just across the car park, only made a little hazardous by the overnight snow that had delayed our arrival. Well done. I would use the service again, if I can ever be tempted to travel again.”
“Vehicle is parked in a congested non shed parking putting it on risk for damage from weather and unforeseen circumstances, on collection for your vehicle there is no directions for the zones of your parked car, cars are parked in such a way that they make sure iether the exit sign gets hidden or it is blocked so they can make sure ur driving skills are at its best before leaving the lot.
When went to collect in a bad weather after the tiring journey of more than 15 hours couldn’t find a single person to provide directions as the vehicle was parked on the last corner of parking lot not realising that some people left their jackets and coats in the boot of their vehicle while going on holidays.
Staff at the desk and in parking lot has never learned anything about the customer service as even before listening your plea they are trying to get u out of the door as it is not their job for providing directions and someone who is in parking lot is the responsible for providing you the answer.
Unfortunately the only nearest parking available at the terminal is using its monopoly to con customers whereas meet and greet parking service at T2 is way a different experience.”
