“Overall an excellent service and very handy for T1 (&T3). However not so handy if your return flight drops at T2 as you will then have a long walk (with luggage) to get back to Meet & Greet. Note to Manchester Airport: can you please switch on the Travelators please otherwise what are they there for?”
“On arrival to check in only 2 out of the 4 machines were working and despite my machine saying that the ticket had been issued, I had to get the assistant from behind the desk to open up the machine to retrieve it!
On returning to manchester, the flight was on time but along with about thirty others I had to wait over an hour for my car to be returned and the only response I repeatedly received was it will be as soon as we can. This was not an acceptable service at the end of a long day. This is a premium service that is not cheap and failed to deliver on a massive scale.
I would like to be informed how I will be able to receive compensation for the atrocious service as it is totally unacceptable.
Regards
Adam Carr”
“Dear Sir, I returned from Kefalonia on Saturday 17th September to find that my car keys were not available at the pre advised collection point and was informed that I should go to reception. I joined the angry group of customers, some of which had been waiting for over two hours for recovery of their keys. I was fortunate in that mine arrived only forty five minutes later but my wife was left outside in the cold as there was no room in the reception area to stand or sit! Having paid you £125 for what is purportedly a premium service this situation is totally unacceptable and I suggest that you consider some form of monetary compensation for the inconvenience caused.”
