“On arrival attempted using booking reference to log in, was told it was only ever the registration number used - how was I to know this?
Struggled with the return as it said I was returning from Italy when I booked my return from Belfast. I was told it doesn't matter where I am coming from, just the time. How am I to know this?
I advised the staff member a few signs or indicators would not go amiss. To save me time and them hassle. My drop off time of my vehicle was delayed due to the confusion. Next time I use it - if ever, I will know the process but I am not a mind reader.
Picking up the vehicle was easy and the staff were helpful.”
