“Absolutely shocking I have wrote an email of complaint. I walked 58 minutes with my daughter on Tuesday after arriving back because the signs Allstate to walk to terminal three or towards terminal three which I did however then the signs stop so after walking in for 58 minutes, I then come to an outside where I have to try and cross the main road with all the suitcases signposted absolutely shocking.”
Thank you for your feedback, and we’re very sorry to hear about your experience.
This must have been incredibly stressful and exhausting, especially after travelling and having to walk such a long distance with your daughter and luggage. We sincerely apologise for the confusion caused by the signage and the difficulties you faced trying to return to the terminal.
Our booking confirmation does advise that the car park is only within walking distance of Terminal 3, and that a shuttle bus transfer should be used when travelling to or from other terminals. However, we’re sorry if this wasn’t clear at the time or contributed to the situation you experienced.
We understand you’ve mentioned submitting a complaint. As we’ve not received any direct correspondence on our side, it may have been sent to the car park provider which is generally the route we advise as per our terms and conditions. However, if you would like us to look into this further for you with the car park if you feel you were misled, please don’t hesitate to get in touch with us directly via reviews@aph.com .
Kind regards,
The APH Team
“We use Drop & Go at least twice a year. Great service, reasonably priced, friendly/ helpful staff and there's never long to wait for a terminal transfer bus. The female driver on our latest return trip was amazing. She went above and beyond for all passengers on her (full) bus. Thank you to all at Drop & Go.”
