“The service was good, however the arrival instructions for dropping the car off could be clearer. The instruction stated to proceed to the short term car park level 4. The instructions didn’t state to go through the meet and greet ticket barrier, but to use the short term car park entrance and this this meant I had to pay 2 car park fees to drive through and get out, which was £6 a time. The first time it stood me to Level 3 and the second time I went in on level 4 and it took me straight to level 3 again.
I spoke with the company people and another user had said that they did the same. I will email them as well, to ask them to amend/update their instruction in the Information email.
Car took slightly longer to arrive than they advised, but not surprised at 17:30 on a Friday afternoon. The area very busy with traffic, so that I can understand.”
“I’ve used MBW several times now as the service has usually been good. However, this last occasion was poor, I had to wait 45 mins for my car to be returned after an overnight flight despite being told it would be a maximum of 15-20 mins. I was stood waiting for my car and it wasn’t overly busy, I twice called for updates to be told the traffic was busy.
I pay for meet and greet so I don’t have a lengthy wait when I return and expect my car to be ready, unfortunately the service from MBW is declining so I will use another company.”
