“Called MBW as directed, when were 15 minutes away from Terminal 3. Arrived on the correct level in Short stay car park, expecting someone to be there to Meet and Greet us. Sadly, just an empty desk. two phone calls later and anxiety levels rising, someone popped out of the lift and stood behind the desk, a full 25 minutes after our first chase up call. Not exactly a "Meet & Greet" service. No apologies or explanation given - awful customer service.”
“Absolutely perfect service. Assistance in case of delayed flights, transfer of a car to another terminal, everything on time and as expected. I recommend!”
“Simply Excellent service. The friendly representative explained everything clearly when dropping off and picking up, I had courtesy calls prior to dropping off and picking up to check our status. Will definitely use again and recommend”
“Very accommodating as had to change our booking details a day before. Were on time for vehicle collection and when we arrived back from our flight. Would recommend and use again.”
“Efficient service. The instructions to car drop-off were accurate. My car was taken away on arrival at Heathrow and on my return, was returned within 10 minutes of arriving at the meet and greet (following a courtesy phone call by myself to say I had arrived and disembarked.
The car was in the same condition that I had left it. Thank you MBW.”
