“Car returned with scratch on drivers door. Called office again before leaving car park and was told to take photos and email these to customer service email, which I've done but still had no response.”
“Really poor experience with this.
Was expecting a better service for the price we paid.
The man collecting our car had the wrong information and when we had to ask him if he was looking for our car he was dismissive and rude.
Lack of communication and organisation is a massive problem.”
“I was apprehensive when I booked the parking but the process was flawless and as explained. I called them half an hour before arrival time and when I arrived at level 2 and was met by this nice man. He took the photos and same process on arrival.
Had to wait a bit longer for the car to arrive after collecting the luggage about 15 minutes.”
“I had to wait 20 minutes for a Park Giant representative to arrive to hand over my car. On collection, despite phoning when the plane landed and when we had collected our cases, we still had to wait 15 minutes for the car to arrive.”
“Parked for 18 days and everything was excellent, smooth drop off and instructions to call on return nice and simple, across from the arrivals exit at T4, perfect”
