“Disappointed with the 20 minute wait for the car to arrive, despite me phoning them them twice as requested: as soon as we landed and again after baggage reclaim. The idea of a meet and greet booking is to have the car there ready for you.”
“Drop off was easy and my car was waiting when I returned. However there was mud all over the mat, seat and door. With just a tiny bit of care this could have been easily avoided.”
“I booked my parking through the Tesco Clubcard partner programme. Tesco paid APH £120 as part of my parking costs. As I was ill on the day of the flight, I was unable to travel and informed APH some hours before my booking was due to start. Tesco informed me that in these circumstances they would expect a partner company to refund their payment, despite cancellation being so late. Tesco have requested a refund from APH and this has been declined. APH have informed me that they are not able to provide me with evidence of the full booking cost so that I can claim from my insurance company (only for the £5 balance that I paid directly to them).
The company has kept the full cost of parking, which their cancellation terms allow them to do, but will not confirm in writing that they have been paid £125 for parking not used by me.
Is this a company to trust?”
“WHilst there was some confusion when I arrived, in the main, all good. Very efficient when I arrived back which was fantastic - care waiting for me. Quick process at drop off and pick up which meant no waste of time so all good. Would recommend and use again.”
“An OK experience. Had to wait for the driver about 10 minutes at departure and 25-30 minutes on return in spite of notifying the office immediately on landing and again once bags collected, and in spite of not travelling at peak times. However, I don't think that another meet & greet service is available at T4 so it's either this or use a long-term car park.”
