“Jump started my car without asking my permission, causing a huge number of problems with my systems including no lights, indicators, wipers or heating/air con. We were rushed out the car park without being told it was jump started and had no idea of the extent of the problems until we were on the motorway. I then had to make arrangements to get the car fixed as it was completed unsafe to drive. The timescales to get back to the car from terminal 3 were also completely unrealistic, as you have 15 minutes from baggage claim to get the car and out of the car park. This is a decent walk and involved two separate very busy lifts, as well as loading your bags and time to supposedly check the car. A very poor and dodgy service and I would not recommend this company.”
“There was damage to our vehicle when we picked it up from Heathrow on return. Still emailing them to get it repaired, company very difficult to get hold of. Would NOT use this company for parking ever again, not happy.”
“Not meet and greet! Had to wait 30 minutes for someone to pick up our car on day of departure despite calling 30 minutes before our arrival time.
When we returned to Heathrow, we called when we landed and once again when we had picked up our luggage but still had to wait 20 minutes for our car.
Car was returned filthy!”
