“Never on time. They ask you to give them numerous calls only to leave you standing there waiting.
At pick up, we were waiting nearly 30 min, hardly meet and greet. No hello, apology, nothing.”
“My car was picked up (at T2 Heathrow) and delivered back promptly. The car is subject to a ULEZ charge, and unfortunately, Park Giant had to move the car whilst I was away which incurred an additional ULEZ charge (I already paid for the to and from days charge). However, when I spoke with customer services at Park Giant, they immediately agreed to reimburse me for this charge (£12.50) and apologised for the inconvenience. At time of writing, I have yet to receive the payment, but I am confident that they will reimburse me.”
