“Have used Park Giant before and was pleased with their service. Decided to use them again but wished that I hadn't. Drop off was fine but pick up, although car was returned in good time, was not good. The interior of the car was filthy. There was white sludge and grit ground into the carpet, mud on the pedals and footprints on the door panel. When pointed out to the driver he just shrugged his shoulders and walked away. Will not be using them again.
Why can't Park Giant use carpet protectors?”
“Everything went smoothly (apart from the traffic getting into Heathrow on Saturday morning) and the car was waiting for us just outside the lift on our return :)”
“Excellent service received from the guys at park giant. Met us on time, no problems with drop off or pick up. Woukd definitely recommend and use them again”
“Upon returning from our holiday (a 24 hour journey) at 5am, we were contacted to say that a driver had reversed our car into a metal pole and smashed the rear windscreen. After much discussion, they agreed to give us a vehicle for our journey home whilst they had it repaired. It was returned to us the next day but I now can’t get a response from them as I need a receipt for the work for our lease company. Heathrow police also contacted us to say they had stopped the driver for dubious driving and advised us not to use this particular company as they are not validated (Terminals Parking)”
“On the morning of the parking I could not get hold of the 2 numbers I was told to call. Ended up costing me an extra £20 at short stay car park, also had to pay £20 for parking at hotel, original
Hotel I booked was changed which had no parking charges. 2 days in to a 14 holiday I got an email saying thanks for picking car up so had to get back in touch with them. Honestly would never use this service again.”
“Easy to navigate to the area, although the Heathrow parking signs threw me off a touch. So stay left to get through the barriers! Easy to drop off and had to wait 15 minutes for car, as I was hand language only and border control was quick. Happy with the service and would use it again.”
