“We had a very long wait for our car to arrive as they said they were looking for a driver..
Phoned twice as requested, so expected our car to be waiting for us.
Very disappointed with their service ☹️”
“There were no issues with the drop-off process, as everything went pretty smoothly. However the pick-up process was a different matter. I rang as soon as we landed while taxiing to the stand at Terminal 3. When I rang again as soon as we picked up our bags, I was told that our car was already at Level 4 in T3 short stay. We made our way as quick as we could. When we arrived the car was indeed there and I was given the barrier ticket and keys. When I drove to the barrier (in a loing queue as it was between 5 and 5:30), I put in my ticket and it said that I had to pay £6.50. I assume this was because the 15 minute period post payment had expired because the car arrived so early. I had a queue of frustrated drivers behind me as I had to find my credit card and work out how to pay. In short, a very poor experience which means I shall avoid ParkGiant in future.”
“Driver was waiting at the terminal to pick car up though we had a 10 min wait to pick car up but we have waited longer with other companies so we are ok with rhat”
“Everything went to plan. They were there waiting for us when we arrived to drop of the car and we had less than a 5 minute wait when we arrived to collect the car.”
