“The online booking process was very straight forward, the advance communications were very clear and helpful. On the day the staff were very pleasant,helpful and efficient and delivery took very little time.It was the same coming back.the advisory phone calls both ways was quick and easy ,the staff accessed my details really quickly.On return car was waiting for us on the 4th floor! I would use APH again.”
“Was my 1st use of APH at Heathrow(but many for Gatwick)& only my 2nd time at Heathrow ... I did get a little confused with the directions into the correct car parking area & took a few attempts, aswell as kind directions from phone staff, to eventually get where needed to be. Car was brought back promptly when arrived back. Staff were very good ... So, maybe signage/directions once in multistorey could be a little better but then that's just my opinion ... apart from that, all good & will still continue to use APH for flight carparks ... Thankyou”
“Drop off & collection were seamless, even though my flight was delayed.
My only observation was that I did inform APH by email of the delay but had no confirmation until a day after returning. This was a little stressful even if unwarranted in the end.
Thank you”
“T5 Heathrow, Meet and Greet
No meeting, no greeting, just a long and stressful nightmare
3.30am. Pulled into a layby on the A3 at 3.30am in the dark. Called the required number, no answer so hung on for 5 mins, still not answer. Drove on. Pulled into another layby a bit later. Call was answered after about 10 mins. Call wasn’t needed anyway as it achieved nothing.
Nightmare trying to find drop-off point using the written instructions at 4.30 am in the dark. Eventually after about ¾ hour driving around, found it. It wasn’t a drop-off point, just a car park. No meeting, no greeting, no indication of APH, just MBW. Don’t confuse it with Purple Parking or you’ll waste even more time. One person on duty (spoken English very sub-standard) but about a dozen people in orange and yellow jackets sitting around chatting and doing absolutely nothing.
Return almost as problematical.
Scheduled 22.35 arrival was late, disembarkation took half an hour and luggage was late (all that was BA). Required telephone call was a wasted effort, not needed as it didn’t achieve anything but simply added to the stress. Designated lift to the 4th floor was out of action for a while (no alternative suggested). However it started working later. The threatened £25 surcharge for arrival after midnight (although it did not need to be levied – just) would not have been my fault!
The moral: never Meet and Greet again. I did it to reduce the stress but it added to it hugely. No meeting, no greeting. I expected a kerbside welcome.
This is my first negative review of APH after being a satisfied customer at Gatwick for 35 years.”
