“Trying to drive and follow directions can be tricky but I managed to find the carpark; however not Level 4. I realised that there was no access to Level 4 so I worked my way back to Level 1 (not wishing to leave the carpark and risk getting into a one-way system). I called the operative and he asked me to stay where I was then kindly came to me. Apparently I had not kept to the right on my final approach.
He then helped me with my case and talked me through the need to now pay for parking as well as Meet and Greet. I was asked to pay £17.40 which should have been £7.50. He suggested I contact Customer Services (which I have done since).
On my return, my car was waiting for me and I was again advised of the changes; the need to pay to get out too!
I found both operatives very helpful and wouldn't hesitate to use Edward Lloyd Meet & Greet again.”
“I recently utilized your meet and greet service while traveling and overall, I was pleased with the experience. The collection and return of my car were punctual, and the service provided was of good quality. However, I would like to offer some constructive feedback regarding my interaction with your team.
Throughout the duration of my booking, I received numerous phone calls and messages inquiring about the timing of car delivery and pick-up. While I understand the importance of ensuring smooth logistics, I felt a bit overwhelmed and pressurized by the frequency of these communications, especially considering that I had already paid for the entire duration of my parking.
Although I appreciate your team's dedication to providing excellent service, I believe there is room for improvement in managing communication with customers. While it's essential to confirm logistics details, excessive follow-ups can make customers feel uneasy, particularly when they have already completed the necessary arrangements.
Moving forward, I would suggest implementing a more streamlined communication process to ensure that customers feel supported without feeling overwhelmed by excessive contact. This could involve providing customers with a clear schedule or timeline upon booking confirmation, reducing unnecessary follow-ups for customers who have already paid for the full duration of their parking, and ensuring that communication channels remain open for any additional queries or concerns.
Overall, I am satisfied with the service provided by your company, but I believe addressing this issue will further enhance the customer experience and contribute to your company's reputation for excellence in meet and greet services.
Thank you for considering my feedback, and I look forward to continuing to utilize your services in the future.”
