“Excellent service - no issues when we were later than expected serving at Heathrow due to heavy traffic. Excellent communication on collection. Will use again. Thanks”
“On arrival, no member of staff was waiting to ‘greet’ me, despite informing them I was half an hour away and the telephone number provided was busy when called.
There was no assistance with my luggage, my car condition was not checked and I wasn’t asked to sign anything, as per the vehicle drop off procedure stated on the website. The driver was in a hurry to leave, actually saying “I need to go.”
It was not made clear that the Heathrow car parking charges were still applicable, £7.50 at drop off and again at collection.
My car was waiting on my return but again no assistance with my luggage or condition check of my car from the driver, he handed me the parking ticket and left.”
“Had to cut short a trip to NY and Edward Lloyd were very helpful re getting the car ready for new collection date. Also with EL you don’t have to wait a long time for the car to be delivered upon return.”
“We have used this service for the first time and were very happy with it. The communication and the speed of checking-in and out were outstanding and we would definitely use the service again.
The only fly in the ointment was the fact that we had to pay £10 for dropping the car off and £11.50 for picking it up - these charges were not spelt out when booking and were an unpleasant surprise. I appreciate that these are airport charges, but you should make the customers aware of them when bookings are made other than: "Bookings will be required to pay the entry / exit fees at the Short Stay car parks".”
