“OUR CAR WAS STOLEN! Read the company’s ‘about’ page and think the complete opposite. We found out from the tracking device company that our BMW was stolen whilst we were on holiday. For hours we tried to contact Edward Lloyd office but did not get anywhere as it was the middle of the night in the UK. So we called again first thing in the morning and were told just to send the registration number via text message than the guy just put the phone down! since then communication was only via text message (you can imagine the costs as we were in the USA). We were told that in the end that vehicle was recovered by the police but because there is no key (apparently it was stolen from the safe) there is nothing else they can do … since then communication just stopped … no advice on what to do next or arranging transport for us to get home or even a simple apology… just nothing. So we are arriving back home tomorrow after an overnight flight without having any idea of what to do next. Now you decide for yourself if it is worth booking with this company or not. Whilst I understand that anything can happen in the car park I am shocked at the way this company deals with the customers.”
“A dreadful service. Myself, my wife and my daughter returned to Heathrow on Sunday evening. We had been travelling 25 hours by this stage. I called Edward Lloyd meet and greet, only to be told out of the blue, the car keys had been stolen and that I needed to contact the police to confirm if they had my keys. I made the point, I should have been notified before now this had happened; they should be the ones contacting the police. Ultimately, they did (reluctantly) drive us to Maidenhead police station where the keys were, and then to the car park. As you can appreciate, we finally returned home (Wales) very late at night. Thus far there has been no apology or offers of compensation. We would expect at the very least a full refund.”
“Do not use.
Arrived at airport Sunday evening to be told all car keys were stolen from their secure facility a few days before. The good news they said was they had tracked the thieves down and would I go to Maidenhead Police station from Heathrow to release my keys. It was 9pm and I was due to be on a Eurostar next morning at 6am. They had known for several days abiut the keys - but no call, email or text. I could have sorted out the key release with the police the day before or got someone to bring the spare keys to airport. It was 9pm Sunday! I paid for a taxi home, they texted me the police station number and today is Tuesday and I don’t have my car or my car keys. No offer to pay for a taxi home etc. So absolutely no way could I recommend. Even if you get keys stolen - the very least would be to warn me ahead of time. The only bright light was the person who was at the airport facing customers - though he couldn’t do anything as he explained he wasn’t empowered.
The APH customer services washed their hands of the problem and passed me back to Edward Lloyd who haven’t replied to my email asking for compensation for the taxi.”
“Car was with you for 3 weeks - After a 22+ hour flight from Australia, we picked the car up.
As requested, we phoned on arrival, told the car would be in the car park in about 15 minutes. went through baggage collection and Border Control and arrived at the car park where we waited a further 30 minutes or so.
After a long flight, we were tired and did not notice the cracked windscreen.
But did notice how dirty the car was with mud splashes up both sides of the car and tires.
Large empty energy drink can in the centre consol, along with paper rubbish. Part of which was a car park ticket for terminal 5 car park the day before.
Can you confirm
where the car was parked throughout the 3 weeks.
Why was the car in terminal 5 car park.
and do drivers normally leave the rubbish in a clients car.
The driver did not hang around long enough for us to look around the car properly.
I can provide a picture of the cracked windscreen and the terminal 5 ticket, but rubbish was thrown away.
This is the first time we have used you at LHR and with another long flight later in the year I may look to use one of your competiters for that service.
We have used Gatwick APH with no issues at all and will use you again when we fly though there.
Regards”
“Good service, I guess we are both at fault but I never ask for Id when handing over my car keys to a man holding a clipboard in a high vis and on my return I was not ask for Id , but service and timing was good”
“Very efficient service. The driver was waiting for us when we arrived at the designated meet point and it was a very smooth handover. On our return, I rang to inform the driver we had our luggage and by the time we arrived at the car park, he was waiting for us. Would definitely use again.”
