“14th Dec contact you office and someone met us to collect the car. i was a bit unsure as no ID was given and they were not wearing anything company branding, it wasnt till they showed me there phone with details on it did i except.
31st Dec on landing at 0936,Heathrow I received a text from GEO Parking +447944535904 but the text said it was Edward Lloyd Parking, "please confirm What flight you have had landed on"
09.39 reply "728 just landed"
0941 Geo "which Airline"
0945 Reply " American Airlines"
0946 Geo " thanks"
10:00 reply " were we collecting the car"
10:00 Geo" have you collected bags yet"
10:01 GEo short stay car park level 4 Row B
by now we were through passport control and got our bag
10:21 reply "were is the car"
I was now in the car park with a disabled child I tried to phone your office but got no reply got cut off twice
i was phone by someone did here any name given was told i should have rung first but as i informed them i was contacted first and was not informed i should still phone the office, as i was under the impression the car would be there waiting for us.
after several heated phone calls, I was texted again by 07305358739 at 10:36 to say the car will be with me in 5 minutes.
we were waiting for, over 20 minutes in the cold with a disabled child and an elderly member of the family. you had all my details for flight times and numbers so you could check the flight arrival so there should be no excuse for the car not to be there for us on arrival.
all the over car park attendants were also branded. i feel your service was let down by Edward Lloyd meet and great.”
“This meet and greet is one of the easiest and best ways to start your holiday, friendly staff and great parking location. Will be recommending it to all my friends and family”
