“Dropping the car off was a bit problematic as we were 25 mins early, fined £6 and left waiting for a very long time. I was beginning to think all the bad reviews were correct. However, collecting the car was so quick and easy and the guy who brought the car was helpful and friendly. I would use it again.”
“On arrival at Heathrow the driver arrives about five minutes after us, he was polite and helpful and took the car away after giving me a receipt. The process for picking up the car went well and all went well. Will use them again as they provide a good service with value for money.”
“Good service at a competitive price. We were met at Heathrow our car was collected promptly and returned to us very soon after we called on our return, in good condition and without any excessive miles on the clock. The only observation we would make is that Edward Lloyd doesn't appear to have a customer desk, nor are their team very clearly identified. However, their team were approachable and helpful. We would certainly use them again.”
“Car had an extra 31 miles on the clock. Was driven to datchet and back after I dropped it off. (My car has a tracking app) No explanation from Edward Lloyd as to why after sending them a request to explain. A can of monster left in the car and radio channels altered. Will not use again.”
“SHOCKING...!!!!!
We got off to a good start on arrival and handed over the keys. Several days into the holiday I received a missed call and message to call the Edward Lloyd meet and greet ASAP.
I was informed the car had been stolen from the lock-up area after a break-in and 5 cars had been stolen following a break-in of 4 secure gates and then followed by the key safe where apparently 'some keys' had been taken. In the following days of the holiday, I was constantly asked the same question via WhatsApp with regards to "has the car been located/tracked?!!" At this stage, all I wanted from the company was support on getting home from Heathrow as we had no vehicle and a copy of the T&C's and contact information to discuss the situation but these questions were blatantly ignored.
All I received were "What is your postcode and have you found your car yet" which obviously I did not respond to as next I feared that my house would be broken into too!
Useless and unhelpful. I wouldn't recommend this company to anyone!
May I suggest you review your status and rating with this company as the rating is completely inaccurate and very misleading?
Can anyone advise the best way forward to seek a refund please or at the very minimum some form of compensation for our loss and inconvenience?
Kind regards
Nigel Stevenson
07740282034”
