“Drop off worked ok.
Pick up a disaster. Followed instructions to call when plane landed and then several times from the baggage hall. Plane landed at @13.30 car eventually arrived @16.30, having been told we had not contacted them which our phone log shows we did 7 times. They even referred to us as the Mackenzies - what a mix up? Some excuse about a shift change....will not use again.”
“As a meet and greet service, this means my car should be at the destination to pick up.
Despite calling when the plane landed and then in baggage, I got to the pick up point to wait 20 minutes for the car. No apologies by the driver, nothing, gave me the keys and then just left.
I doubt this review will make it onto your website and anything will come of this.”
“Great service provided. Very smooth drop off and collection, both from level 4 of the short stay car park at Heathrow. Would happily recommend and use in the future - added bonus to be able to use Tesco Clubcard points toward the cost!”
“Very friendly and helpful. After I booked the Meet and Greet at Heathrow Terminal 5 I was contacted and asked whether I was staying at a hotel overnight for a morning flight. When I confirmed that I was they arranged to meet me at the hotel so that I didn't have to go to Terminal 5 and get transport back to the hotel.”
“Had to wait a few minutes for the driver to meet us when we departed however it didnt cause an issue. The last time we used a meet & greet at LHR we had to wait over an hour to get our car delivered back to us. When we called to advise we had got our bags we were told 10 minutes and the car was with us on time. No damage or excess mileage on the car. All good here.”
