“Before arrival we received a conspicuous text saying out MOT had expired, when we called we were advised someone could take the car for MOT for Gbp150, no names of garage or details of actual address just a bank account no, postcode and street. We we unaware our MOT had expired so helpful but if we had received a phone call and details but this seemed like a scam and very stressful the morning of a flight and we then had additional cost of leaving the car parked at the hotel as it also wouldn't have been insured”
Dear Mr. Weston,
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and appreciate how stressful this must have been, particularly on the morning of your flight. While we understand that being made aware of an expired MOT may have been helpful, we completely appreciate your concerns regarding the way the information and assistance were presented.
We are sorry to hear that the lack of information about the garage and the payment request caused you to question the legitimacy of the service, and that this ultimately resulted in additional costs and inconvenience for you.
We would like the opportunity to investigate this further with the service provider. Please email us at reviews@aph.com with your booking reference and any additional details, including a copy of the text message if possible, so that we can look into this on your behalf.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the distress and inconvenience caused.
Kind regards,
The APH Team
“A really easy system of drop off, pick up was a little more stressful as it took 13 calls to reach them, fortunately we only waited 5 minutes before the car arrived. Minus that there was no issues”
“I would recommend as the service was efficient and the staff were friendly and helpful, it was lovely to have the car returned to you following holiday as you didn’t have to faff about. However my car came back absolutely filthy outside like it had been sat in a dust hole, the bonnet has a yellow dust of some description all over it, cobwebs all over the mirrors and boot. Which was annoying as now I have to spend time cleaning it. :(”
“All went smoothly both dropping off and collecting. It would be good to have some signage up telling you what you need to do when you get to level 4 row B. We called when we had landed as requested but then stood waiting for 15 minutes not knowing how long we would be there. Meet & Greet does suggest someone would be there from Edward Lloyd to let you know car is on its way Now I know how it works, I will use again.”
