“the joiningn instructions were very simple, we were advised to drop the car at the drop off point at terminal 3 by the telephone contact this saved both time and money dropping the car off. It is important to remind cutomers that they have to pay the short stay car park fees for drop off and delivery as this was a surprise. It is slightly cheaper to drop your car and pick it up at the terminal drop off point but you must remember to pay via the terminal 3 drop off webb site”
“The service was fabulous. First time our car has been at the meet point when we arrived. The drivers were polite and efficient. We were very happy with the service”
“I was contacted by a driver at the start which was really helpful but it was from a different number and all pre flight communication was done through this number which was confusing on my arrival as I was ringing that number which transpired to be the wrong number. The correct number was on my paperwork but assumed as pre flight communication was the correct one.
I was also not impressed as I pick this for price but saw no mention that I had to pay my own car park fees on arrival and departure which other companies don’t do. This added an extra £15 to my cost.
Lastly we had to reset the radio station and drive mode on our arrival which was slightly unexpected.”
“We have had 1st class service from Edward Lloyd Meet and Greet .it was so easy dropping off and picking up our car .the price was just right for us they were friendly and professional,overall great service.”
“Very good service, on time, courteous, professional, and looked after my car well! Only thing that APH / Edward Lloyd could do better is explain additional fees charged by Heathrow for pickup & delivery carparks prior to purchase.”
“There was a 30 minute wait for our car on return as apparently there was a broken down lorry on the approach road. Maybe not our driver’s fault but irritating all the same after a long flight.”
