“POSITIVE: The agents who took the car from me and gave it back were very friendly and welcoming. I also appreciate the telephone call the evening before to make sure things work out.
NEGATIVE: However, three things were not optimal. (1) I could not see from my booking what terminal I had booked. I was told on the phone that I had booked the wrong one, but there was no point for me to know that, and this could have gone wrong (I am not sure how wrong). (2) It was not clearly told to me that we have to pay additional fees for entering the short-term car park (2 x £7.50). £15 is not a huge amount, but one does not like to be put in a situation to pay something they did not agree on beforehand. (3) Preliminary communication was not always smooth. I had to call while on the highway and could not understand the person due to the background noise even after stopping at the side. When I arrived, there was no information about what to do; so I had to ask random people who seemed to play a professional role. The person responsible first did not know I am coming, but found me later to ask whether I am the new person he got on his phone. Again, I am not sure how wrong this could have gone. It certainly creates some uncertainty on the client's side.
Generally, the hand-over on the fourth floor of the short-term parking at Terminal 3 of Heathrow is a bit of a procedure. It takes time and effort, such as walking across several hallways, queuing at and squeezing into several lifts. I don't think elderly people would be able to follow this without additional help. It might be a pain for families with children, too. I think this is a problem of Heathrow rather than this parking provider, though.”
“AFTER HAVING BOOKED AND PAID FOR THIS SERVICE THE DRIVER WHO PICKED UP AND DROPPED OF MY CAR MADE US PAY ON TOP FOR THE PARKING IN TERMINAL 5. ITS NOT ABOUT THE COST OF THIS BUT THE FACT THAT THIS WAS HIDDEN FROM US AND WERE NOT TOLD ABOUT THIS”
“Our experience was fantastic. Staff was helpful. Good service. Prompt collection and delivery of our car. Our car was well taken cared of. Will definitely use them again. Highly recommend!”
