“Communication excellent throughout. Arriving at T3 Heathrow and picking up at T3. Wait time was acceptable, minimal. Only issue was the payment at departure T3 which is known about, but may be quicker to add it to the payment when booking, saves time as there was a problem with the card payment machine.”
“Very smooth process, dropped off my car to the nice agent who was nice enough to remind me to pay for the airport terminal drop off charge online. When I got back all it took was a call and the car was returned within 10 minutes.”
“All worked smoothly, but don't forget that you need to pay an extra £15 for short term parking, so make sure you have a payment card handy when dropping off and collecting your car.”
“I feel, it needs to be a lot clearer what someone is signing up for. A video explaining what will happen. If I had known, my van was going to be taken off to another car park, I was going to have to pay the £7.50 toll for the car park and then not know where my van was going… then wait around for 15 minutes afterwards, to get back in my van with a sweaty seat… I would have just used the normal parking…”
“Used Edward Lloyd after a really good service a few weeks prior. Was not so Lucky this time.
They were quite late meeting me when I went to drop the car off, so aftera few calls to chase I was told to pay for my ticket, put it in dashboard and meet them in the terminal to hand over the keys, all a bit stressful and I missed the start of a business meeting because of it. On my return, I landed an hour earlier and they could not accomodate a change, BUT they tried to accomodate me by taking me from the airport to the compund to collect my car from there - which was appreciated I guess. 15 miles into my journey home on the M25 I felt something was wrong with my car, there was no hard shoulder for miles so I eventually got to a service station to find I had a flat tyre. Made it home SLOWLY after putting air in but I have now had to buy a new tyre as there was a massive split in it and damage to the inner side of the wheel. Hard to say when this happened obviouly but I am now £200 worse off!”
