“The service was reasonable but note they do not have a desk at the airport so we waited 20 minutes for someone to arrive to take our keys when we were keen to get to the airport to check in our bags. That is not really what one expects of a meet and greet service.
On the return we also had to wait about 15 minutes for the driver to arrive with our keys - the car was there but he was on his own and had to shuttle back and forth to get 3 cars so we had to wait to get into the locked car.
Finally, they apper cheaper than their competitors but at LHR T5 I had to pay the entry/exit fees on both trips, an additional £15 in total. so whilst the price is competitivce, once you take into account he parking charges which all other companies I have used before include in their price, there is not much difference and the waits are a considerable drawback”
“Our experience was not as fluid as it should be. I won’t be using it again.
We used APH before and all went perfectly,why have APH recommended an inferior product ?”
“Good service but 2 issues, postcode and directions to the car park at terminal 5 were vague and unclear and the wrong postcode. Also was unable to get through to the collection mobile number for 30 mins after arriving back meaning I had to wait for my vehicle.”
“The company needs to express when you book that their holding area is 24 miles there and back from the drop iff point, To get in my car and see that 24 miles has been drove since I dropped it off (photo proof if needed) is a bit of a shock to be honest. They dont have a desk at the Air Terminal, again isnt ideal as everything is communicated via phone. Texts sent via multiple mobile numbers and not the works one also identifies that my personnal number had been given around.
Car recieved all in good time and they were accomodating. Just a few tweeks needed and clarity of distance to and from where the vehicle is locked up is definitely needed.”
