“Drop off was fine, but had to wait 25 mins on return, despite the instructions advising car would be waiting upon return. The operator said they were busy but we were the only one’s waiting at 23:45!…no apology when driver returned with car…will try another provider next time.”
Dear Mr Odea,
Thank you for taking the time to share your feedback.
We are sorry to hear that your return experience with APH Gatwick Meet & Greet did not meet your expectations. While we are pleased to hear that your drop-off went smoothly, we understand how frustrating it must have been to wait 25 minutes for your vehicle to be returned, particularly when you were expecting your car to be ready upon arrival.
We apologise that the delay was not explained clearly and that you did not receive an apology from the driver when your vehicle arrived. We appreciate that after a long journey, a prompt and professional collection service is especially important.
Your comments regarding the return process and the service provided have been noted and will be shared with the parking provider so they can review what happened and ensure improvements are made where possible.
Thank you again for bringing this to our attention. We are sorry that your experience did not reflect the standard of service we aim to provide, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
The APH Team
“Unfortunately, my brand new car was waiting for me outside the terminal with significant bird droppings and a blanket of heavy dust. When I challenged this, the operative said that I had paid for parking - not for cleaning.”
“Very prompt service, my only negative was my steering wheel smelt very strongly of cigarettes.
Being an asthmatic and non smoker this was not pleasant for the drive home and was noticeable even for the passenger. Maybe staff should wash hands before dropping cars to and from.”
