“Always uses APH but usually park and ride. Chose meet and greet as we had an elderly passenger with us. Faultless! Easy, friendly staff. Waiting for thr car when we got there, and on return there early hours waiting for us. Fantastic service, thank you.”
“We didn’t have to wait around for very long at all, the staff were friendly and gave us clear simple instructions on what to do upon return.
What I like about this service is you drop the car on the forecourt rather than other meet and greets where you have to go into a car park.”
“Waited 40 mins for my car when we were going home. The whole point of calling ahead and paying more for this service is to get away from the airport quickly. Would have been quicker going on one of the off-site busses to be honest. Wouldn't recommend this at all.”
Dear Mr. Oak,
We're sorry to hear about your experience and sincerely apologise for the delay in returning your vehicle.
We understand how frustrating it must have been to wait 40 minutes, especially when you've chosen a meet and greet service for the added convenience and quicker collection. We appreciate that this was not the level of service you were expecting.
Your feedback has been passed on to the relevant team so they can investigate the delay and work to improve the collection process for future customers.
Thank you for taking the time to leave your review. We apologise again for the inconvenience caused and appreciate your comments.
Kind regards,
The APH Team
