“Very efficient and professional. Did not give a five star rating only because it was not clear that we needed to stop in the lay-by opposite the Travel Lodge at Gatwick. The double lines made it seem like I was not supposed to wait there.”
“Really good service as usual.
A phone call on the way to the airport for the drop off and another on the way out of the teminal for the pick up.
It cannot get any easier”
Dear Mr. Wakely,
Thank you for taking the time to leave your review.
I am very sorry to hear that you had to wait almost an hour to receive your vehicle in the early hours of Sunday morning. We completely understand how frustrating this must have been, especially after a long journey when all you want to do is get home.
Please accept our sincere apologies for the delay. This is not the level of service we aim to provide, and we appreciate how disappointing this experience must have been.
Your feedback has been passed on to the relevant team and the service provider so that the circumstances surrounding the delay can be reviewed and improvements made where necessary.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
The APH Team
