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APH Gatwick Meet & Greet Reviews

4.7 Rating 4,410 Reviews
Friendliness of staff
Polite, professional, quick and helpful service.
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Posted 1 month ago
Friendliness of staff
I wasn’t sure how this would work but it was so simple and very convenient. I called just before arrival and was met straight away. On departure I called from the airport after passport control, went straight to the collection point and waited only around 5-10 mins. I will use again in future and would definitely recommend.
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Posted 1 month ago
Friendliness of staff
it’s ridiculous how easy it was to do. Amazing customer service and very helpful staff explaining where to meet. Departing & arriving were both as simple as each other. Best way to drive/park at the airport, completely stress free & saved so much time not having to travel from car parks or multistories!
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Posted 1 month ago
Friendliness of staff
The experience of using this service for the first time was awful. When we arrived at the drop off it took 25 minutes which I can understand a delay however customers who were turning up before us were getting their cars collected before us even after flagging this to staff. During vehicle pick up on our return we followed the instructions and called once we had collected our bags, we waited 35 minutes, called multiple times to be told there was road works causing delay, again customers who had arrived after were getting their cars collected before us, we had spoken to one of the members of staff who explained the wait shouldn’t haven’t been so long as the vehicles are not kept far from the drop off and pick up. We had a 4 year old with us and were waiting in the cold and rain on both occasions for over the time it should have taken.
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Posted 1 month ago
Friendliness of staff
It was unclear as to where we was meant to stop and drop the car. The uniforms were unclear.
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Posted 1 month ago
Friendliness of staff
Author didn't leave any comments.
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Posted 1 month ago
Friendliness of staff
The drop off was perfect - really easy. On the return, I called as instructed and was told my car would arrive in 15-18 minutes. It finally arrived just under 30 minutes later, on a Tuesday night in November when the airport was virtually empty. The bus to the car park takes less time and I might have been in my car much soon for less money. I wouldn't waste my money on this service again nor recommend it. It just wasn't worth it.
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Posted 1 month ago
Friendliness of staff
I was extremely impressed with the courtesy, helpfulness and level of service from the the telephone operators to the meet and greet drivers. I shall not hesitate to engage their services again and will recommend to friends and family. Easy/quick/no stress/please keep it up APH
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Posted 1 month ago