“Not to the usual high standard of APH but as they are a 3rd party supplier (words used by reception when booking in) it's partly out of their control how Airparks operate.
Overcrowding on the coach with families holding children/babies in their arms jostling with other people as they RAMMED the bus so full it was dangerous from Luton airport coming back. I took photos as was so alarmed that the driver behaved so negligent. Could have been a serious incident especially going round bends when people were grabbing whatever they could to stop themselves falling on top of other people. I had cases knocked into my legs and got bruises. Lots of children on bus. The driver doesnt offer support to anyone. We would never use Airparks again at Luton. We usually fly from Gatwick 3/4 times a year with no issues whatsoever.”
“Very pleased with the service. From the drop off to the prompt shuttle service to and from the airport, everything ran very smoothly. We were especially impressed with the key collection process on our return at midnight.”
“Battery on car was flat when we picked up & it was jump started. Which was fine, until we had to call out the AA the following day for the same issue and we were informed that it had been jump started incorrectly causing damage. So perhaps some training for jump starting newer cars is required for staff to not put themselves and cars at risk.”
“This was the 6th time I’ve used APH and the 1st time using drop and go! It was the only option available when we booked and wouldn’t have been my 1st choice as it seemed a bit more of a faff for 04:30 than I could be bothered with. How ever I was dead wrong the drop and go system is now my 1st choice it was way easier than it seemed in the instructions and collecting the keys and finding the car was no hassle will definitely use again and would recommend. Hopefully it won’t be long and APH will do away with the paper ticket and give a digital ticket on your phone”
