“The latest key booking system doesn’t seem to have achieved much for the users. Last year we parked, kept our key and, on return, went straight to where we’d left the car. Now we have to queue to drop off the key and on return queue again to collect the key and then have to find our car which, in our case, was considerably further away than where we left it. We thought that the idea was you shuffled the cars around so that on our return it would be conveniently parked. So, whatever your intentions, it’s not working for the customer’s benefit!!”
“They need to run more busses as we had a very long wait on the way to departures and I am sure that one of the passengers missed her flight because of it. On our return we again had a relatively long wait for a bus and when one arrived we were all packed in like sardines and my wife, who is partially disabled with arthritis, was forced to stand the whole way back to the car park. The key return was also very slow, with only 2 staff, and needs to be improved. Also the barrier failed to operate when we were leaving and we had to call for assistance. On the plus side the disabled parking aspect worked well.”
