“Excellent service we have used them twice now and will definitely use again. Very easy to book and once there the whole process is very straight forward. Found the staff there to be friendly and helpful.”
“Drop off is very efficient. Key collection, however, was absurdly slow and seemingly disorganised. One man came out after having waited over ten minutes (and he was near the front of the queue) saying ‘they’re just going through boxes of keys!!’ Felt sorry for those stood at the back of the very long queue. The collection process needs to improve to warrant the high price.”
“No facility for Blue badge holders at checkin. Was told to stand and wait with passengers at a very busy time. Limited seats. I cannot stand for more than 5 mins. It took over an hour from arrival to reach the terminal. Not a great experience for disabled passengers. Will be reporting this.”
“Excellent and quick system dropping your keys off, going back the same super fast service. Buses are every five minutes, so no waiting around. I can’t recommend this service enough. I’ve used many times and will continue to do so.”
“Very well organised and professional staff and ticket system. Key drop off and pick up was well staffed, even after a very late arrival time. Self service ticket machine was easy to follow and staff member was floating to help. Do not lose your green ticket, take a photo. Upon our return, we found our van was at the furthest point to walk compared to the smaller cars / vehicles. I understand they probably have a "vehicular size" system in place. A police car was patrolling at 1.00am to maintain security and most probably to check taxation of vehicles. I recommend the service any time and for Peace of Mind!”
