“It very easy to use, apart from the automated key-drop. Personally, I would prefer to just interact with a member of staff. Also, commendations to the very helpful staff who turned up and changed our tyre for us one very late evening when we discovered our car had developed a flat tyre during our absence; it turned out to be rather more complicated than it originally appeared. Most grateful for their intervention.
Many thanks”
“We arrived at the airport at midnight with heavy rain, there seemed to be more than one flight arrived and it was very busy. After a wait in the rain we caught the bus to pick up point , where we were told only 1 of the party to enter building and collect keys. There was a rush for shelter under the canopy,and it's just Lucky not much wind to make the day worse with the heavy rain coming down in buckets . The wait in the cold and the wet was not quiet up to the standard required.”
“The postcode provided for this car park actually takes you to the drop off zone in Bristol airport itself where it costs you £5 to get back out. No sign posts for silver parking unless you come out of the airport, you then see signs directing you, not a good experience, crammed onto bus like sardines, won’t be using this car park again.”
“The booking process online wasn't great as we have a French registered car. The system kept refusing to log us on but after some difficulty I managed to manually enter my details. This failure to recognise my registration format prevented me from accessing the online discount. Once at the airport, everything was as usual spot on, apart from when I tried to exit the carpark. The barrier refused to recognise my car (probably again because it was a foreign number plate?) causing a bit of a delay and a frantic call for help, whilst cars formed a line behind me. Further footnote, and a real,complaint, was the absolute inability to answer any direct phone call to the helpline during booking. The cost of the phone call would have surpassed the discount that I was trying to secure.......”
“Very efficient drop off and courtesy bus. Upon our return Friday night again an efficient collection by bus but only two people distributing keys. Waited 20 minutes in a long queue. Another bus arrived so more people joining the queue. Disappointing end to what otherwise was an efficient service. Brian Edmunds”
