“The postcode provided for this car park actually takes you to the drop off zone in Bristol airport itself where it costs you £5 to get back out. No sign posts for silver parking unless you come out of the airport, you then see signs directing you, not a good experience, crammed onto bus like sardines, won’t be using this car park again.”
“The booking process online wasn't great as we have a French registered car. The system kept refusing to log us on but after some difficulty I managed to manually enter my details. This failure to recognise my registration format prevented me from accessing the online discount. Once at the airport, everything was as usual spot on, apart from when I tried to exit the carpark. The barrier refused to recognise my car (probably again because it was a foreign number plate?) causing a bit of a delay and a frantic call for help, whilst cars formed a line behind me. Further footnote, and a real,complaint, was the absolute inability to answer any direct phone call to the helpline during booking. The cost of the phone call would have surpassed the discount that I was trying to secure.......”
“Very efficient drop off and courtesy bus. Upon our return Friday night again an efficient collection by bus but only two people distributing keys. Waited 20 minutes in a long queue. Another bus arrived so more people joining the queue. Disappointing end to what otherwise was an efficient service. Brian Edmunds”
“Always fantastic service. The bus driver on our return trip back to car park was just 1st class. Happy, funny and just a really nice genuine man. He’s a credit to your company.”
“The silver zone car park is easy to find and use. The buses to and from the airport were there waiting for us and the transfer time was very short. All in all a really good option and a great service.”
“On arrival it was straight forward enough. But in the return the assistant behind the counter advised that our original bay number was 320 . He advised that the car had been moved to two rows back . We were going around in circles. My husband has rheumatoid arthritis and was struggling with the cases. We were just on our way back to office but there was one of your employees asked if we were ok . Told him that the new number was C74 and he explained where to go , which was completely in the wrong direction as the chap when picking our key was . I don’t what he got of this , just a good laugh !!”
