Mr. Griffiths,
We’re very sorry to read your comments and to hear about the damage you’ve reported to your vehicle.
This is certainly not the experience we want for our customers. We’d like to look into this matter properly for you as soon as possible. Please could you email us directly at reviews@aph.com
with your booking reference, vehicle details and the image you mentioned so our team can investigate this fully with the car park on your behalf.
We take any reports of vehicle damage very seriously and would appreciate the opportunity to review this with you.
Kind regards,
The APH team
“Would I recommend it ? OK but there is little alternative. An overly complicated and confusing arrangement where you park up, take bags, note number of parking space, walk to reception, join a queue to log in, take plastic tag/attach keys, drop them in a box then walk a distance with bags to a bus. Get off walk a fair way with bags to Departure, all surrounded by not too interested staff. Return walk a fair way to a bus stand (driver and others about as interested and helpful as your local MP), get on bus (again 'customer interest NIL) arrive at reception, collect key from NON INTERESTED staff who when asked where is my car - state OUT THERE MATE pointing to the big outdoors. Why not just park up, walk with bags/ keys to nearest bus stand, roaming bus takes you to airport. F ing SIMPLE”
