“Car park is within 10 to 15 minutes walking distance from the terminal and I have always found it to have plenty of available parking spaces. You can also get a courtesy bus to drop you off at the terminal and also to take you back when you return home.
Number plate recognition hs, however, become increasingly slow and when arriving and departing on this occasion several people were having to press the call button for assistance.
Sort this out and the car park will be back to 5 stars.”
“The second time I have used this car park in the last couple of months. Each time I booked/prepaid online and each time I arrived at the barrier it didn't open. The sign says "do not take a ticket, press button for assistance". The operator then tells you to take a ticket and they won't raise the barrier even when you give your reg/booking ref - confusing, annoying and delaying. You then return to exit the car park and still the barrier doesn't raise, you have to press for assistance again, quote your reg/reference and you are let out. Automated online booking and prepayment means all this shouldn't be necessary but it obviously isn't working properly and is very annoying. Other providers at East Midlands and Stanstead don't have this problem.”
“On arrival on a dark, wet winter morning the camera didn't recognise my number plate. The barrier area is poorly lit and so instead of pressing the assistance button I pressed the ticket button by mistake. I took the ticket and drove in. I e-mailed APH about this and to their credit I got a quick response saying to contact the carpark assistance on my return. As it was that wasn't necessary as this time the camera recognised my number plate and up went the barrier and out I drove. The exit signs around the car park are scarce and almost non-recognisable. Birmingham Airport must improve this. Also, the bus taking us back to car park 5 had no announcements on which bus stop it was approaching. Also, there are only two exit barriers and queues can build. There need to be more exit barriers installed.”
“The parking ticket didn't work on way out. I wasn't sure what to do at the time and was alone with two tired children very late at night. This never happened before and in the confirmation email no explanation of what to do on these situations is provided, only telephone numbers that are not useful at all on a Saturday evening. I'm sorry to say that I will look elsewhere for parking next time.”
“Barrier wouldn’t work, when speaking to the controller he wasn’t very abrupt and we felt we was disrupting him with his heavy sighing. Car had a huge scratch where luggage trolley had been left by someone who couldn’t be bothered to return it.”
“On return from our holiday, we collected our car and approached the barrier, put in the ticket and it read £163 to pay. I had paid for my parking before we went on holiday. On my confirmation it states any problems ring the above number, there was no number to ring, so my husband had to go back into airport to get a number ( we could not see the telephone sign on the ticket machine to press, as it was so dark). We called number and a lady helped us to get out. We found this so frustrating and probably not park there again, there were other people having same problem.”
