“It is an ideal car park for any holiday - the main plus factor is if its dry, you can easily walk to the main terminal in 5-10 minutes but there is a very frequent bus service. My only problem is the cost to park is getting expensive.”
“We have used car park 5 for many years but will consider others in the future. Coming back was a nightmare. We stood at the bus stop which said 4 and 5 for 20 minutes. No bus. Then I read my email instructions which said wait at bus stop b. Still nothing. A bus came to bus stop 4/5 which said terminal on it. My husband ran down to ask about 5 and he said he was it and to get on. Why didn’t it say car park 4/5? Why say to go to bus stop B? Nightmare in the cold. Not good enough.”
Dear Mrs Tyrrell,
Thank you for taking the time to share your feedback about your experience with Birmingham Airport Car Park 5.
I’m very sorry to hear about the confusion and delay you experienced on your return journey, particularly in the cold after a long day of travel. I can appreciate how frustrating it must have been to receive different instructions and then have uncertainty about which bus stop to use.
Clear and consistent signage and instructions are extremely important, and I’m sorry that in this case the information provided did not make the process straightforward for you. Your comments regarding the bus stop labelling and the instructions in your email have been noted and passed to the relevant team for review.
Thank you again for taking the time to leave your feedback, and we’re sorry that your experience fell short on this occasion.
Kind regards,
The APH Team
