“APH Birmingham Short Run is a bit difficult to find by SAT NAV but you are provided with directions on your booking details. Apart from that, everything ran smoothly: from booking; being kept informed; the transfer to the airport and a ticket with instructions about your return. The drivers were helpful and cheerful too, which is a plus.
We always use APH car parks because of the service provided.”
“Perfect. Can’t fault it.
You park up yourself, keep your keys, take a return bus ticket and that’s it. If your return flight is delayed they give you a grace period of up to midnight, so I thought that was reasonable.”
“The directions are horrendous does kit even take you anywhere near the car park I’m Birmingham. The man in the hub at the car park rude and arrogant. Will not be booking again.”
Dear Ms Ashiq,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that your experience did not meet expectations, particularly regarding the directions and the interaction with a member of staff on site. We understand how frustrating this can be when travelling and trying to reach the airport on time.
We have reviewed the directions provided for APH Birmingham Short Run and can confirm these are correct. The postcode supplied (B40 1QB) does cover a wider area, which is why we also provide detailed turn-by-turn instructions and the What3words location (trunk.evenly.topped) to help customers reach the exact entrance more accurately. We appreciate that satnav systems can sometimes still direct customers via alternative nearby locations, which is why the additional guidance is included.
Your comments regarding the member of staff at the hub have also been noted and will be passed on to the site management team for review.
We’re sorry for the inconvenience and disappointment caused on this occasion, and we do appreciate you taking the time to highlight your experience.
Kind regards,
The APH Team
