“The night staff were great - friendly, welcoming and great communicators even though it was 3 am. When I called the phone number from the bus stop upon return to Birmingham Airport however the chap who answered sounded very off-hand. And don't believe anything you read about the staff/driver helping you with your luggage; this simply did not happen, which was disappointing.”
“Very confusing as there are at least 2 different car parks under the same name so when we had to return we took the wrong bus. So we had to go back to the airport and take another bus back to the car park. Very disappointed.”
