“We arrived early was greeted by a very helpful man who pointed us towards a parking space. Once parked another member came over and said are you ready to go and we said yes and he stopped the bus so we could get on. Very good service we would use them again .”
“Signposting a bit lacking, got a bit lost but no answer from the helpline (recorded msg said they were very busy, which didn't seem the case when we arrived shortly after).
Having said that, now I know where it is it's much easier to get to than other APH sites that I've used in Birmingham.”
“Instructions mostly good but probably could do with rewording the bit where it tells you to ignore the slip road coming from M42 as I continued and had 10 mins added to my journey.
Paperwork says driver will help with luggage but when we arrived he didn't even look up from his phone let alone offer to help. Again, no offer to any passengers on the way back.
Called the number on our return and was told I didn't need to and a bus would be there soon. 15mins later, one arrived. Should probably change that wording too.
Overall, a good and convenient service but outline of service needs to be changed on booking.”
