“Friendly staff and near to the airport.Sign post to the car park would help. I wasn't the only one who said that.And the surface of the car park was difficult to navigate with suitcases we saw a few elderly couples struggling.”
“I landed back at Birmingham and got on my transfer back to the car park. The driver asked me if I’m late back as his system was saying I was late and owed £20. I was then took back to the car park and asked to talk to the office to sort it out. They then told me I checked in on the 16th June at 1am. My flight to go to Spain wasn’t until 17th June at 7am? Why would I be at the airport over 24 hours early? They were adamant I checked in that early even though that is impossible I was at work on the 16th. The two members of staff were not friendly at all to me. They asked at least three times to see my confirmation as if I was lying. In the end they just said you’re good to go without offering an apology about the confusion and delay in getting home.”
“Staff very efficient and friendly. No hassle and quick transfer. Transfers are frequent . Just off the motorway so no issues. Couldn't fault them. Excellent service.”
“After waiting for the bus to arrive at the car park to go to the airport we then had to wait further whilst staff members appeared to have a disagreement I think about who was going to take us to the airport (speaking in foreign language)but this made us feel uncomfortable and it felt unprofessional in front of customers and then we were kept waiting whilst they did a bus inspection/checks before we were eventually taken to the airport.
No offer of help with suitcase and no apology for delay.
Carpark was otherwise well organised with a place given to park in. Close to airport.”
