“Only complaint, when being picked up at the Airport why do you have different coloured tickets.
We had to wait for next bus, then 2 came both wanting different coloured tickets.
All 3 buses were going to same destination, our driver said it was a pain and wasn't sure why”
“Have used several times before. Easy to find, easy to park, seems safe enough, has always worked well, with little waiting time. This time, however, when we arrived back from holiday, the bus that was waiting at the bus stop was full, and drove away leaving a long queue of passengers to wait for the next bus. As this was at 2am, we weren't happy, especially when we then had to wait around 20/25 minutes for the next bus to arrive.”
“The location is fine as long as you can avoid peak traffic times on either M6 or M42. Wish we still had the previous place as the toll road was such a help there.”
“We had not appreciated how long the process of parking and transfer to the airport would take, 1hrs, unfortunately we missed our flight.
The financial savings in my opinion are not worth the extra time needed. We would not use the service again.”
“The Shuttle Bus Pickup arrangements upon our arrival back at Birmingham airport were very poor, large numbers of passengers left waiting for collection and return to the car park for an unacceptably long period of time”
