“I have used APH parking several times and have been more than pleased . However the park at Coleshill has been closed and Mackadown Lane was offered.When we arrived we told to drive to the parking area and I did but the surface area of the park wasn't solid more like a bombed area pot holes full of water every where and I was directed to a space at the far end. As I am not a youngster I was not able to carry my case and it was virtually impossible to wheel it and a very good chance it could have gone into one of the holes and also could have resulted in me getting splashed not ideal to go on holiday with dirty water all over you.I walked down to the attendant who obliged by carrying my case for me and thanks to him.When walked back to the shuttle bus I spoke to another attendant and his reply was "Well it is self parking, and we are agents for APH, take it up with them". I have since complained to you goodselves and was advised to take it up with AirParks which I have and I am awaiting a reply which they inform could be upto 14 days.”
“I was really disappointed with APH Birmingham.
I often use APH at Gatwick as I find it very good.
When we arrived in the read where the car park is situated there was no APH sign just Airparks.
There are no cameras to check for any damage on arrival.
We were really worried about possible damage caused while parked.
When we arrived back at Birmingham airport it was pouring rain.
The queue for the coach was really long so we had to wait about half an hour for the next one.
By that time we and our luggage were soaked through.
We will not be using APH Birmingham again.”
“Good service, friendly staff, although my booking had not been passed on, so had to get added to the system. This was done immediately with a minimal amount of time taken. Journey time was as expected. All good.”
