“I hadvto cancel my holiday due to surgery and tried to cancel and transfer to next year but unfortunately I was unable to do it online as it just wouldn't allow me and the customer service department was always closed even when the opening hours were correct. Very poor customer service. I have been using aph for years with no problems but have never hadvto cancel before.”
“Now APH has moved to Airparks, the service is not as good as it was when they had their own site. Parking is fine but very tight when you get between two 4 wheel drive vehicles. No problem going to the airport, bus was waiting & left within 10 minutes of our arrival which was excellent. Airport collection was not so good, we waited half an hour for a coach to take us back, which is a long wait compared to before. Whilst waiting we discussed checking the cost of parking on site as we felt a 30 minute wait was unacceptable after a long flight etc.”
“I was very impressed, never used before when I arrived there early hours in the morning the chap got me booked in and found a disabled parking space as my husband is disabled, I did not let them know when booking . They were very helpful and friendly very impressed and will use them again in the future. I did feel it was a little expensive but I did leave it a little later in booking. But everything else was spot on.”
“When we arrived we were told APH
No longer trade and Airport parking habe taken on APH customers…it was difficult to find the Mackadown lane where as Hams hall was easier and more the staff friendly, no need for us to park
Our car and APH kept the car keys and the transfer was a-lot quicker.”
