“Always the best , highly recommended. Bus driver very friendly and looks after you. I left my parking ticket one of the day and he waited for me. Keep up your excellent service. That's what we need these days. Thank you
Receptionsit also quite helpful explained everything.”
“Poor, wont use again. Early hours return into Bhx with 1 year old baby (approx 01:15) At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop. Told by driver its not our bus and to wait even longer, even though its going to same place at Mackadown Lane. So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases. A further bus arrives behind original bus. Original bus leaves, half empty. Expecting the 2nd bus to come to the front of the bus stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again. x2 vehicles in our booking with APH. Is APH now operated by Airparks because all the signage shows both companys.”
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience following your return to Birmingham Airport.
We fully appreciate how challenging it can be travelling in the early hours, particularly with a young child and a large group, and we’re sorry for the frustration caused by the waiting time and boarding process.
The Airparks buses operate on a continuous loop and, at busy times, multiple services may be running simultaneously for different car parks. However, we understand how confusing and frustrating this can be, especially when it appears that buses are not being used to their full capacity or that queues are not managed fairly.
This is not the level of service we aim to provide, and your comments regarding queue management and communication from our drivers will be shared with the relevant team to review and improve the process.
We’re sorry that this experience has led you to feel you would not use our service again, but we do appreciate your feedback as it helps us identify where improvements are needed.
Best regards,
The APH Team
“Poor, wont use again. Early hours return into Bhx with 1 year old baby (approx 01:15) At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop. Told by driver its not our bus and to wait even longer, even though its going to same place at Mackadown Lane. So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases. A further bus arrives behind original bus. Original bus leaves, half empty. Expecting the 2nd bus to come to the front of the bus stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again”
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience following your return to Birmingham Airport.
We fully appreciate how challenging it can be travelling in the early hours, particularly with a young child and a large group, and we’re sorry for the frustration caused by the waiting time and boarding process.
The Airparks buses operate on a continuous loop and, at busy times, multiple services may be running simultaneously for different car parks. However, we understand how confusing and frustrating this can be, especially when it appears that buses are not being used to their full capacity or that queues are not managed fairly.
This is not the level of service we aim to provide, and your comments regarding queue management and communication from our drivers will be shared with the relevant team to review and improve the process.
We’re sorry that this experience has led you to feel you would not use our service again, but we do appreciate your feedback as it helps us identify where improvements are needed.
Best regards,
The APH Team
“Good service with the bus at the station ready to leave both when we departed and arrived. Spaces can be a little tight just in terms of length but managed to park”
