“Unfortunatelly, I have the following to submit
On 3 November at approximately 11:00 a.m., we parked at APH Birmingham and followed the clear instructions to board the shuttle bus to the airport, along with other passengers.
During the journey, the bus was stopped near ///hogs.lined.nurses, where the road had been closed by police due to a major gas leak. Although we were not initially aware of the situation, one of the passengers spoke with the police and relayed this information to the driver.
The driver stated that she would wait until the road reopened. After 10–15 minutes of waiting with no progress, one of the passengers asked if an alternative route could be taken. The driver replied that it would take around an hour, and appeared reluctant to take any further action. Passengers became increasingly anxious, as many were concerned about missing their check-in and flights.
After another five minutes, I approached the driver to ask whether she had contacted management for guidance. She did not provide a clear answer. When I suggested taking the alternative route, she again said it would take an hour. I urged her to proceed with the alternate route regardless, and eventually she agreed. We arrived at the airport around 20 minutes later.
Had I not intervened, it appeared the driver had no intention of attempting another route and was content to wait indefinitely for the road to reopen, despite the growing concern among passengers.
While I understand that the road closure was an unforeseen and exceptional event, I believe the driver should have shown more initiative and communication. In such circumstances, the priority should be to make every reasonable effort to get passengers to the airport on time, rather than waiting passively without updates or alternative plans.”
“We arrived and the instructions were to wait in your car & someone would come out. They didn’t. We ended up going in to be told where to park - after driving around we finally managed to find a (very small) space. The bus took longer than 25 minutes to get to us; more like 40 minutes. We scanned the QR code at the bus stop to see where the bus was, but it didn’t help! It said it was 3 minutes away when we arrived & then it disappeared & didn’t show again. The ride was absolutely fine however and drops you off right outside. On the way back, we went to bus stop A as instructed and waited for an hour for our bus. Again, didn’t come every 25 minutes. We got back to the car park fine and got our car ok. I would use this again, but would leave more time either side as the buses don’t show when they should. We only had a short flight so it wasn’t too bad. I wouldn’t have been happy had I just come back from a long haul and having to wait an hour for the bus.”
“Easy to check in and park. Bit of a wait for the bus as one had just left. On the way back luckily there is a bus shelter as it was raining and another short wait. On return easy to find my car and exit the car park.”
