“Everything about the parking was positive- apart from the distance from home. For us its completely the wrong side of Birmingham & that is what will prevent us from using again.
Otherwise- very good”
“The only complaint was the waiting time on arrival on Sunday. Our flight was 50 mins, and our bus wait time and travel back to car was almost the same as the flight time. Poor service and everyone was tired and cold, so to have to wait 40 mins or so for the pick-up was not acceptable.”
Dear Mr. Simms,
Thank you for taking the time to provide feedback on your recent stay with us at APH Birmingham Self Park. We really appreciate hearing from our customers, as it helps us improve our service.
We’re pleased to hear that you found our staff friendly and that the transfer service generally met your expectations. However, we are very sorry to hear about the long waiting time you experienced on Sunday. We understand how frustrating it must have been, especially after a long flight, and we sincerely apologise for the inconvenience caused.
We welcome your comments and will look into the waiting time you experienced to see how we can improve our service.
Kind regards,
The APH team
“Easy check in. Informed where to park.
On return collect car and drive out.
Had a problem with the qr and bar code at airport trying to find when bus was due.
Will still use APH.”
